We’d love to hear from you!

Interplast Australia & New Zealand
Royal Australasian College of Surgeons Building
250 – 290 Spring Street
East Melbourne  VIC  3002
T. +61 3 9249 1231
E. contactus@interplast.org.au

Complaints & Feedback

Interplast welcomes feedback from our supporters. We are firm believers that complaints and feedback allow us the opportunity to improve the quality of our work, enhance the trust and confidence of our stakeholders, identify areas that require improvement and learn from feedback provided through this process.

There are a variety of ways you can provide feedback or lodge a complaint against Interplast. Simply contact us by email, phone or mail. Complaints can also be made in person. Once received, your feedback or complaint will be dealt with internally for consideration and resolution. Our Complaints Handling Policy details Interplast’s approach to acknowledging and resolving a complaint.

If your feedback or complaint is of a sensitive nature, please note that our ‘contactus’ email address is monitored by a number of staff across the organisation. Completing the below form will send your correspondence directly to the ‘contactus’ email address. If you would prefer, you can address your communication directly by email to CEO Prue Ingram.

If you suspect serious misconduct related to the disclosure or witness of fraudulent, corrupt or unethical behaviour by Interplast, or if you feel unable to raise a concern through the above standard feedback channels because of fear of identification or reprisal, you may use the process outlined in our Whistleblower Policy.

Interplast is a signatory to the ACFID Code of Conduct, a voluntary, self-regulatory code that sets out an organisation’s commitment to conducting its activities with integrity and accountability. If your complaint is concerning Interplast not complying with the ACFID Code of Conduct, you can lodge a complaint with the ACFID Code of Conduct Committee directly as per the process outlined on the ACFID website here.

Can’t find an answer? See our Frequently Asked Questions.